Centric Habits Enabled Sprint's Dramatic Turnaround

Sprint (formerly known as Sprint Nextel) offers mobile phone and mobile internet service, including text messages and voice mail, to individuals and businesses. Call the customer service phone number. Not only Is the customer service awful but the phone service is just as bad. If the merger goes through, Sprint customers who can no longer afford the higher cost of a plan from the merged company might turn to smaller carriers that offer prepaid plans for their wireless needs.

I was a Sprint Customer for over 10 Years and spent over $30,000 for the service. Its Unlimited plans are a pretty good deal, especially considering it has free international text and data and depending on your plan, you get a boatload of free service add-ons.

When I received the device in the mail I tried to activate it, but when I called in the 800 number I was told that the account had to be paid down before the Blackberry could be activated. In the next few months, 420,000 U.S. Cellular customers in the Midwest will find themselves without a mobile network.

In theory at least, wait times for Sprint customer service should shorten. I was a Sprint customer from 2000 to 2003, but switched to Nextel because I was not satisfied with Sprint's customer service. At Sprint, we help our customers make these connections, allowing them to do more, strive for more and enjoy life to the fullest.

I went to my local store to have them take the MotoQ and give me the Razor Sprint to make it right but was met with a: "There is nothing we can do; call the 800 number." I called Sprint on Monday to cancel my service (30 day no risk guarantee). So I thought I'd flesh out the picture a bit by recounting a positive customer service experience that I had with the company.

Customers can't terminate phone contracts because their carrier fails to provide adequate service, so they have no recourse. T-Mobile will need to improve the Sprint network as the market races toward 5G. It may need to merge the two networks at some point, which is a technological nightmare.

So I called sprint and had them put the phone on line that I already was using the agent apologized for the mistake. Now I'm stuck with a obsolete phone, a hefty termination fee and sorry customer service. I have been a customer since 2001 and I have given so much money to sprint and the service is no that good.

When things go well, AT&T, Verizon, and T-Mobile enjoy a positive relationship with their customers. Take incoming calls for customers assisted with customer phone services. WARREN, OHIO - Have spent 3 hours over 2 days working online with 3 different customer support agents and still not able to access my online sprint account.

Even for unlimited text and data, Sprint gives you more for your money than anyone else—especially if you want a family plan. Call Sprints CS and you'll get a different people every time giving you a different answer every time, it's amazing, I even had one tell me she would call me right back knowing that she wouldn't and when I call back I'll get someone different.

The account was not ever closed, the phone was still active under sprint. Over five years or so, Hesse wound down the Nextel network and transitioned customers to the main Sprint network. Whoever said there's no such thing as bad publicity” is invited to explain how firing customers helped Sprint.

Prepaid plans cost between $35 and $55 per month with the ability to add features and data to the plans to suit your needs. Faced with unprofitable customers, some companies have actually "fired" them, letting them know that the company will no longer serve them.